Renew of router

[johnnywu]

hi, my router has been used for more than 4 years and the firmware can't be upgraded. So the connection is always lost. Can I get a new router?

[Ahra_G]

Hi @johnnywu, 

We'd like to check and perform tests on your line to ensure and isolate which is causing the connection issue. 

Any chance you can send your Customer ID or username via private message so we can assist you accordingly? 

Regards,

Ahra_G