TPG email account not working

[bxsamh]

Hello,

I am having trouble accessing my TPG emails.  My computer recently had to be reset as there was a problem with Windows 10 updating, my email account disappeared and now I can't get my email account to work.  I have tried setting up a new account many times but nothing is working.  Help!

Thanks so much!

[david64]

Hi bxsamh. Are you able to access your email account in Post Office (webmail)? Or, has your email account disappeared from your email client on your computer?

[Ahra_G]

Hi @bxsamh, 

Welcome to the Community! 

Kindly refer to the following Community articles for reference:

• Setting Up TPG Email for Microsoft Outlook 2016
• Setting up TPG email for Windows 10 Live Mail
• Thunderbird ver 78.1.1 and above Troubleshooting

If you still cannot set up your email, please send us with more information. Such as the email address, error messages or what is the email client you are using via private message so we can assist you accordingly. 

Regards,

Ahra_G

[mcleandouglas14]

Where has my email gone.?

[BasilDV]

Hi @mcleandouglas14

Welcome to the Community!

We'd like to have a better understanding of the situation.

Please send me a PM with your TPG username or customer ID number along with a brief message of your issue to assist you accordingly.

How do I private message (PM) in the community

BasilDV