Our records show that our Accounts Team has already reached out to you at 5:25PM VIC. As discussed with you over the phone, your request for a refund has been raised and is waiting for an update. It was also noted that they will contact you again tomorrow to discuss the progress.
I can see that you've just interacted with our Accounts Team a few minutes ago. Though we have no updates as of yet, your case is being monitored to which an Accounts Specialist will reach out to you once we have new information.
We have coordinated this earlier with the Accounts Team and I can see that they have already contacted you regarding the refund. An email was also sent discussing the same.
Let me know if you have other concerns or additional queries that we can look into.