Your case manager tried to call you to no avail.
We've encountered an unexpected issue completing the refund and your case manager has sent a follow up to our Finance team.
Further updates will be given via phone call or Email once available.
Thank you for your patience.
Thank you for the confirmation. My sincere apologies for the inconvenience that this has caused. I can only imagine how frustrating the entire ordeal has been for you.
Should you have any other concerns or queries, feel free to reach out to us.