Yes I had a missed call form TPG. I got an email advising of unexpected issues with my refund, I only got a reply after I contacted TPG this morning advising that my refund is overdue. Now my case manager is waiting for finance team . When is someone from TPG going to take responsibility for this . I’ve been told lies on numerous occasions from TPG, from Rui, Jimmy, Arthur, Casey and now Aisa the list goes on . you should be ashamed of your lies and deception as you drag this on, it’s a reflection on TPG on how inept you are. I’m sure you’ve had no problem in the last five days to debit from customers account and of course you’ve encountered an issue when it was the other way. Mr monitor I’m sure you’ll pass this on to case Manager, Aisa, who of course is going to pass this on to the finance team, who in turn going to convey something back to My case manager and it goes on and on and in all that time I’m still waiting for my money to be refunded. I can’t believe this kind of thing is happening in Australia. I’m sick of this I want to know when I’m going to be paid my money which you took out of my account.
