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Resolution

Level 1c
Hi Ahra, thank you I look forward to hearing from TPG today.

Regards Patrick
Moderator

Follow up has been made and the escalation officer will contact you as soon as a new update becomes available, Patrick.

Level 1c
Still waiting for a call.
Moderator

Hi @patlefe66

 

Our records show that our Accounts Team has already reached out to you at 5:25PM VIC. As discussed with you over the phone, your request for a refund has been raised and is waiting for an update. It was also noted that they will contact you again tomorrow to discuss the progress.

 

 

Level 1c
Hi, yes that’s correct. I was advised that I’ll be contacted tomorrow.
Regards,
Patrick
Moderator

Thanks for the confirmation, @patlefe66

 

We'll be keeping an eye on the progress of the case tomorrow.

Level 1c
Hi just to let you know if the progress. No progress, I’m still patiently waiting for call schedule for today.
Moderator

Hi @patlefe66,

 

I can see that you've just interacted with our Accounts Team a few minutes ago. Though we have no updates as of yet, your case is being monitored to which an Accounts Specialist will reach out to you once we have new information.

 

 

Level 1c
Hi , I was advised by your accounts manager yesterday test she’ll be allying me today. Im still waiting for a call. Hopefully we have a resolution today, it’s not the usual I’ll call you tomorrow with progress. It’s getting ridiculous now.
Moderator

Hi @patlefe66,

 

We have coordinated this earlier with the Accounts Team and I can see that they have already contacted you regarding the refund. An email was also sent discussing the same.

 

Let me know if you have other concerns or additional queries that we can look into.