Retry my payment

[trimmer60]

Please retry payment impossible to log on its coming up wrong user name wrong password no one is picking up the phone at tpg i spent hours on the phone waiting

please take the payment from the Visa card there is enough funds

please make contact.

[Cristina711]

Same here! This site sucks

[Ahra_G]

Hi @Cristina711, 

There are few ways in managing your account online. You may try checking out these articles:

• Using TPG My Account & Online Account Info
• Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online 

Otherwise, I would recommend ringing our Customer Service hotline for further assistance or send us with your Customer ID or username via private message.

Accounts & Billing : 1300 993 011

Monday - Friday:   8am - 9pm 

Weekends & Public Holidays:  9am - 6pm   

Let us know should you still require further assistance. 

Regards,

Ahra_G

[Cristina711]

There are many options on this site but the most important one is never to be found!
You guys need to change this! The option of retrying payment is nowhere at the site while it should be the right in front of us?
I may have to leave TPG just because if a payment has failed , it takes me ages to find a way to retry payment

[Anonymous]

Hi @Cristina711, 

If you have NBN and has the old my account interface, you can click on "Check Your Current Balance" and from there, you can retry the payment. If you still require assistance, send a private message with your TPG customer ID or username. 

How do I private message (PM) in the community
 

Regards, 

Angeli