I've just receieved my NBN modem and set things up.
Things worked well for the first 30 minutes to an hour.
Now though, I've had so many drop outs that the service is useless to me.
When the service resume I'm getting speeds that again so slow that the service is pointless.
At this stage i'm trying nothing more than browsing . It's take me about 5 attempts to post this questions after haveing spend nearlt 2 hours waiting in the phone (I appreciate that call centre are under pressure at the moment due to the covid19 situation though).
Any suggestions please?
There are different caused of dropouts that you may experience.
In the event that you experience dropouts via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.
Please also have a read of the NBN_FTTC setup guide to make sure your setup is correct.
Welcome to the Community!
We'd like to look into your account for better understanding of the situation and see what we can do to resolve the issue as soon as possible.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.
In the meantime, you may also check the articles that we've created in case you are using a WiFi connection.