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Router not working after power outage

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Level 2
Hi all. My apartment experienced a power outage last night. And my router has not been working since the power came back. DSL light is flashing and no internet connection. I've tried to unplug and replug the router multiple times and have reset the router but still no success. Any help on how to solve this is appreciated. My router model is vr1600v.
2 REPLIES 2
Moderator

Hi @Frank,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that you have been in touch with one of our technical specialists who escalated the issue to our Engineering Team.

 

We have checked the status of your connection and it appears to be working for more than 1 hour.

 

We will have the case engineer contact you to confirm if the service is properly working and if there's a need to send a technician.

 

Should you have a preferred contact number and time, please let us know. Thank you.

Highlighted
Moderator

Hi @Frank, we can see that our Engineering Team has been in touch and was able to confirm that the service is now working.

 

Should there be any issues, feel free to drop us a message. Cheers!