Router set up

[alexvanhattem1]

Hi,
I’m setting up my modem, and the internet light won’t go green and it’s been an hour. I have already reset it once. What should I do? Only the power, 4G and 5G lights are on.

[BasilDV]

Hi @alexvanhattem1 

Welcome to the Community!

We've created an article that will help our customers in setting up their new TPG service. Refer to this link: New Connection Setup Help

We were able to locate your account using your community details and understand that you've been in touch with our Tech team. The case has been raised to our Engineers and an NBN technician is booked to check your service.

The schedule has been given via SMS and you'll be notified for further updates as soon as it becomes available.

BasilDV