Routing issues causing high ping (being sent to the west coast before the east coast)

[Jinx00000]

This has happened multiple times before, every game is unplayable. Internet is poor in general tbh.

Tracert even to servers shows im being routed from South Australia (Yorke Pennisula) -> perth -> Melbourne/sydney. Ping has gone from 40 -> 100ish. When its fine, I'm obviously just sent straight to the east coast

Why does this keep happening?

Last time it was supposed to be "escalated" and I never heard anything from anyone.

First tracert is google.com, 2nd is Diablo IV server

[BasilDV]

Hi @Jinx00000 

Did you run the tracert while connected via WiFi or Wired?

Please send us a private message with your account details.

BasilDV

[david64]

@BasilDV . The response time of <1 ms to the local LAN ip address is typical of ethernet computer.

There is a long delay to the address on line 2 of each display.

And long delay to address on line 3 of each display.

But minimal delay from line 3 to the end.

On my computer, the routing is completely different and much faster.

@Jinx00000