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Samsung SmartTV will not connect to TPG NBN

Level 3

Hi All,

 

I had the TPG ADSL 2 Modem for the last 5 years and the Samsung TV ran perfectly fine. However in the last 2 days i have upgraded to the NBN using TP Link Vr 1600v however the TV doesnt detect the WIFI connection. Every other device, Iphones, ipads etc have been able to connect.

 

Samsung say its fine, the modem is only 4 metres away in clear site

 

Any suggestions?

3 REPLIES
Level 3

Try to go through the Samsung network configuration again, making sure you have the correct WIFI SSID and WIFI password.

 

Moderator

Hi @Yianni,

 

What troubleshooting have you done so far?

 

Have you tried to turn on and off the smart TV's wifi?

 

Changing modem/router's channel might also fix this issue.

 

How do we do this on the TPG Supplied Modems?

 

TP Link:

  1. Open browser and in address bar type 192.168.1.1
  2. Enter admin for username and password.
  3. Tap on advance, then Then Wireless in the left Hand side menu.
  4. Click on Wireless Settings and channel, you can now choose the best channel.

 

 

pic 6.png

 

 

Credits to @Manuel

 

To see more details/benefits of changing wireless channel you can visit the original article here


Hope this help.
Let us know how it will go. Smiley HappySmiley Wink

Level 3

i have samsung tv 4k 55inch and have tpg hfc using a tplink vr1600v modem and works fine