Send emails

Teenbop1964
Level 2
I am unable to send emails from my Android phone, my imac or my ipad. I can send them through the TPG postoffice. This has been happening for the last 6 months. Can any one help. Thanks
5 REPLIES 5
david64
Level 11

Hi @Teenbop1964 . Are your devices able to receive emails?

When you send, is there an error message popup?

Or does the email stay in the outbox trying to be sent?

Is there anything in the inbox with details of an error?

 

Teenbop1964
Level 2
Hi david64. They sit in my outfox. Says email unable to send and will try again later. It is all of my devices...samsung ph, imac and ipad. Thank you
Teenbop1964
Level 2
And sorry, yes, I can recieve on all
david64
Level 11

@Teenbop1964 . Can you check that the outgoing mail server is the same as the incoming.

The outgoing port is 25. Security can be NONE (unencrypted) or there might be an option STARTTLS (encrypted).

https://www.tpg.com.au/support/emailsetting has general email settings and links for other clients.

If still no good, clear the outbox in the 3 clients, close down 2 and send a test email using the 3rd device. If it doesn't go, use Post Office to send the details to postmaster@tpg.com.au with your userid, date time trying to send, recipient and subject. The mail server might have detected some error.

Teenbop1964
Level 2
Thank you. David64. Sorry for the late reply. I will try these things.
Fingers crossed