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Short intermittent dropouts

Level 2

Hi there,


I have NBN FTTN. For quite a while now I've been having intermittent dropouts. Most of the time the line sync seems to hold but if I'm using Teams video calls or playing games online I notice periods of packet loss maybe 1-5 seconds at a time. Sometimes a restart of my router helps. I have experienced this on two different computers connected on wifi, I have also plugged in a second router bridged to the modem and turned off the modems wifi to test a different wifi network without success. 

Any suggestions on what to try? Is it worth getting a line test done? 


Hi @Efjay


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


Send us a PM with your TPG account details so we can run tests on your service.