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Slow ADSL+2

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Level 1b
Hi guys,

I’m also experiencing slow internet. Normally get speeds between 10-13mbps how since late November it has intermittently gone down to 2-3mbps. Restarting the modem had normally helped bring it back up. However since December it remains consistently at 2-3 mbps.

Have trouble shooter;
- Isolated device
- Changed ports
- Factory reset the modem

Could you please assist as I require the internet to run my business.
1 REPLY
Moderator

Hi @Ardee,

 

Welcome to TPG Community!

 

I checked your account and learned that you were able to speak with one of our Tech team and the case was raised to our Engineering team since there's an evident fault on the copper line. Further updates will be given via SMS or Call.

 

Should you require any assistance, please let us know.

 

Thank you.