Slow ADSL2+ speeds

[keigoleung]

Hi

recently the speed of my internet below very unstable and slow.

sometimes at night it drop to lower then 1mb/s.

can you please check if there is something  wrong with the line?

please see attach of the line stats.

ken

[Anonymous]

Hi @keigoleung,

I am sorry to know that you're having difficulty with your connection. I ran initial tests on your service and it shows multiple dropouts on the line. I would like to arrange a call from one of our Technicians for further test and investigation.

I'd like to get your best contact number and preferred time.

In case you need a reference: How to send a PM.

Regards,

[Anonymous]

Hi @keigoleung,

Thanks for sending me your details. I was able to arrange a call from one of our Technicians tomorrow between 10-12NN NSW. You need to be at home to perform additional troubleshooting.

Let us know how it will go.

Cheers!

[keigoleung]

Hi @Anonymous

I am sorry but i won't be home until 4 or 5 today, is it possible to schedule time that is not on a weekday working hours? its hard for me to stay home on weekdays.

thanks

[Riezl]

Hi @keigoleung, we can see that our Technical Team has been in touch and the callback has been rescheduled after 5PM today.

Let us know should you need any assistance. Thank you.

[Anonymous]

Hi @keigoleung,

We've seen that you have been in contact with one of our Technicians and provided assistance. Findings show that a possible cause of slow connection is the phone cable.

At the moment your service is currently connected for 1h 52m and getting a passing speed on the line. Let us know should you require further assistance.

Cheers!

[keigoleung]

Hi Shane

after talking to the technician on friday, he said it was our phone cable issue. so we switched to a new cable, and it work fine that day, after a day, the internet become unstable again like before.

can you ask the technician to investigate again why it keep happening?

thanks

ken

[Erika]

Hi @keigoleung, 

I'm sorry to hear that you're still experiencing an issue with your connection. 

I've ran remote tests on the line and the results does not show a physical issue with the line. However, I'm still seeing disconnections. 

I would recommend that we have one of our technicians give you a call to resolve your issue as your service may be affected by other factors.    

Please let us know your best time so I can get a technician to call you.

Regards,

[keigoleung]

Hi Erika

i will be home today all day, is. it possible to arrange to call today?'its getting really slow speed at the moment

thanks ken

[Erika]

Hi @keigoleung, 

I've now arranged a call from one of our technicians today between 2pm - 3pm. 

Please let us know should you need further assistance. 

Regards,