Slow Connection after upgrade

[swr1957]

Hi

I was on nbn50 plan, and upgraded to nbn superfaster plan, i received a confirmation email that my internet connection has been updated.

However, internet is yet very slow, and the internet speed test over the last few days has been between as low as 1mbps and high about 5mbps most times;

currently (5.30pm) it is 20mbps which is the best its been all week, but that is afr from the 200mbps it is suppsoed to be.

[Anonymous]

Hi @swr1957 ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community