Slow Download and Upload speed

[mahdirajadi]

Hi Just wanted to say that I had NBN 50 and recently changed to NBN superfast Plan Cause of Slow internet that's why I changed to Superfast 250 and still slow Cqn you please Check what is going on with my Connection.
Thanks

[BasilDV]

Hi @mahdirajadi

Welcome to the Community!

We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

The modem/router is getting a good connection speed as well.

Are you using the 2.4GHz or 5GHz band network? Have you tried testing the speed via Wired?

What troubleshooting have you done so far?

BasilDV