Slow Internet

[paulheleng]

I am currently receiving below 5mps for download speed? I am on the NBN 50 plan. It's an issue when I have difficulty watching Netflix. How do I get what I pay for?

[Riezl]

Hi @paulheleng, we have created this community article that may help with your concern:

Slow speed issue

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community