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Slow NBN connection speeds

Level 3

Hi Admin,


I have been getting very slow nbn speeds recently that I would like to check. I am on NBN 50 with TPG, yet I have been only getting download speeds on average of 10 mbps for the last few weeks. I understand the max speed available to my address is 30 mbps, and that getting top speed is not guaranteed, but this does seem to be very low. Also when running a speed test, my upload is almost as fast as my download speed which is concerning.  Can you please investigate and check why this is occuring ?








Hi @waynes1967, we'd like to check what is causing the speed issue and help with the resolution.


Please PM us your best contact number and most convenient time to receive a call for troubleshooting.


To send a PM, please refer to this link: How do I private message (PM) in the community