I ternet has been down since storm on Friday 12/02 and no contact or information when it will be back up. I need this to work from home every day so an answer would be great. ... View more

  I have still not had my internet speed issue fixed and it is 6 months since I first logged the request. Currently still only getting speed of 15 mbps when I am paying for 50. Technicians from NBN have been out and said they needed further parts to fiox the issue and I spoke to some techniciians who were fixing another unti in my comples, but not my issue. I am paying the last 6 months for a much higher speed than I am currently getting. I would expect contact from a case manager in the next few days, but I am working from home like many others and may not be able to respond to a call. If this is not actioned shortly I will seek assistance from the ombudsman as to my options. Thanks, Wayne ... View more

Hi Admin,   I have been getting very slow nbn speeds recently that I would like to check. I am on NBN 50 with TPG, yet I have been only getting download speeds on average of 10 mbps for the last few weeks. I understand the max speed available to my address is 30 mbps, and that getting top speed is not guaranteed, but this does seem to be very low. Also when running a speed test, my upload is almost as fast as my download speed which is concerning.  Can you please investigate and check why this is occuring ?       Thanks, Wayne ... View more

Hi guys, I am having trouble getting the LAN to work on the modem. It will only work with wireless and not when a network cable is plugged in.     I am getting the error as follows....   Connected Missing translation: lan.Duplexmode_undefined undefinedMbps   and it keeps telling me the network cable is not plugged in when it is in and I have tried several different network cables but none are recognised... My modem info is as follows.....   Product type: HG659 Device ID: 00E0FC-J3N8W16C07004900 Hardware version: VER.B Software version: V100R001C216B111 Thanks, Wayne   ... View more