Slow adsl 2+

[hayden_96]

Over the past few months our adsl 2+ has been painfully slow and really been struggling to stream Foxtel or any Netflix or other apps. Been kind of putting up with it but now my housemates have gone back to uni and can barely listen to lectures or do any necessary research. Need a solution to this problem. Attached a screenshot of a speed test and as can see it’s extremely slow

[Ahra_G]

Hi @hayden_96, 

Welcome to the Community! 

I've located an account using your Community details and ran remote tests at the same time. 

I have detected errors on the connection but it appears to be coming from the equipment or the modem. What's currently happening is that the modem is not transmitting data correctly, which gives the errors and causing connection issues. 

I'll go ahead and organise a call back to be made from one of our Technical Specialist to check for other underlying cause and to perform troubleshooting along with you. 

Could you please send us with your best contact number and your most convenient time to receive a call via private message ?

We'll wait for your response. 

Thank you. 

[Anonymous]

Hi @hayden_96,

Thanks for sending us your contact details. We arranged a call from our Technical Support Team later today between 4-6PM AEDST. Make sure to keep your mobile available for the call and let us know how it will go.

Cheers!