Welcome to the TPG Community!
I've managed to locate the account using your Community details and have ran remote tests on our end. Based on the result, there is no evident line fault that can be service affecting.
We'd be glad to check for any underlying cause of the issue. I'll organise a call back to be made by our Technical Team to further assist you on this issue.
Could you please send your best contact number and your most convenient time to receive a call via private message?
Good day, Steeden!
We just want to know if you're still experiencing connection issues at the moment? If so, feel free to let us know your best contact time & number via PM so we can organise a call back to be made for further assistance.