it slow down on all my connected devices:
desktop - wired
smartphones - wireless
Smart TV - wired
I can't even download apps on my mobile phone tonight.
I realised there is roughly one third or half the time of a month having this problem.
Is this due to modem problem or something else?
Can this be looked into or I might leave TPG as I am not getting the speed I've paid for.
Thanks for the details. I'd like to arrange a call from one of our Technicians for further tests and investigation.
Kindly PM me your best contact number and preferred time tomorrow.
Our technical specialist have attempted to contact you earlier but you were unreachable. They will try to contact you again tomorrow to check on your issue. Should you have a preferred contact time please let us know.
I rang back and have told the technician that the speed was good today, and the testing outcome confirmed that same.
I'd told him that there are good days and bad days in a month (as shown in the speedtest screen dump) and will ring TPG helpdesk again if the slowiness comes back again.