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Slow connection

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Level 3

Hi Shane,

 

it slow down on all my connected devices:

desktop - wired

smartphones - wireless

Smart TV - wired

I can't even download apps on my mobile phone tonight.

I realised there is roughly one third or half the time of a month having this problem.

Is this due to modem problem or something else?

Can this be looked into or I might leave TPG as I am not getting the speed I've paid for.

Moderator

Thanks for the additional details @PauSum02,

I ran another tests on your service and it's connected for 43m and getting a passing speed on the line.

 

Can you run a speed test and post a screen shot of the result using your desktop connected via Ethernet cable.

 

I'll wait for the test result.

 

Regards,

Level 3

Hi Shane,

 

Attached please find the speedtest result just done today.

 

Regards

Moderator

Hi @PauSum02,

 

Thanks for the details. I'd like to arrange a call from one of our Technicians for further tests and investigation.

 

Kindly PM me your best contact number and preferred time tomorrow.

 

Regards,

Highlighted
Level 3

PM sent Shane

Moderator

Hi @PauSum02,

 

Thanks for the details. I arranged one of our Technicians to call you tomorrow at 3PM WA time.

 

Let us know how it will go.

 

Regards,

Level 3

Thank you Shane,

 

Looking forward to have this issue resolved for good!

 

Cheers

 

Moderator

You're welcome, @PauSum02.

 

Let me know how it will go. Smiley Happy

 

Cheers!

Moderator

Hi @PauSum02,

 

Our technical specialist have attempted to contact you earlier but you were unreachable. They will try to contact you again tomorrow to check on your issue. Should you have a preferred contact time please let us know.

Level 3

Hi Mel_G,

 

I rang back and have told the technician that the speed was good today, and the testing outcome confirmed that same.

 

I'd told him that there are good days and bad days in a month (as shown in the speedtest screen dump) and will ring TPG helpdesk again if the slowiness comes back again.