We recently upgraded our package to your $89 Unlimited package to increase our speeds and somehow our internet is now slower then before. We’re getting DL Speeds of 8.7 to 5.2 and Upload speeds between 3 to 5.1. As you can imagine these are crazy low figures and we can’t even stream a video to watch. Can you please look into our issues? Our internet was fine before switching to NBN, now we have nothing but trouble.
Please Note; we are using the modem you provided. Could this be the issue?