Slow internet

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Level 1b
Hi Guys,

We recently upgraded our package to your $89 Unlimited package to increase our speeds and somehow our internet is now slower then before. We’re getting DL Speeds of 8.7 to 5.2 and Upload speeds between 3 to 5.1. As you can imagine these are crazy low figures and we can’t even stream a video to watch.
Can you please look into our issues? Our internet was fine before switching to NBN, now we have nothing but trouble.

Please Note; we are using the modem you provided. Could this be the issue?

Thanks.
1 REPLY 1
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Level 1b
Hi guys,
Still waiting on some help?

Thanks.