Slow to no Internet

[woja1113]

I have done a speed test via my mobile and these are the results. That's on 5g n this is not a 5g phone. The test without 5g came back 00.00 download n 00.00 upload

[BasilDV]

Hi @woja1113

We've created an article that may help you troubleshoot this issue.

• Slow Speed Issue

If you are still experiencing slow to no internet after performing the troubleshooting, kindly shoot me a PM with your TPG username or customer ID number to assist you further.

BasilDV

[leoholmes1]

Thank you! This helped me solve my problem with low internet speeds.

[Ahra_G]

We're glad to know that your connection concern has been resolved, @leoholmes1! 

Feel free to reach out to us again should you require any assistance. 

Cheers! 

Ahra_G

[woja1113]

It hasn't helped at all. I'm sitting here right now with no internet

[Shane]

Hi @woja1113,

Please check your inbox, one of my colleague sent you a PM and we are still awaiting confirmation details to proceed with the investigation.

Regards,

It hasn't helped at all. I'm sitting here right now with no internet

[woja1113]

I've looked everywhere for a 'inbox'. I don't know where it is

[woja1113]

Found but I've got no reply. Paying for internet that I'm not getting, is a joke

[Shane]

Hi @woja1113,

What's the light status of the modem/router? Have you tried to relocate it near a window?

For the record, may we know what troubleshooting you have performed so far?

We sent you a PM and awaiting your response, please check your inbox.

Found but I've got no reply. Paying for internet that I'm not getting, is a joke

 

[woja1113]

I replied to this message. Yes I've moved it. All the lights are on but I get no bars, 1 bar n 2 bars max of service.