Hi @giorgiore86 ,
Thanks for raising this to us.
We'd like to confirm what troubleshooting have you performed so far?
I was able to locate the account using your given details and ran an initial test, the result shows getting a passing upload.
In the event that the affected devices are connected via WIFI the slow upload speed issue could be cause by Wireless Interference. We did an article that you may find helpful, this will guide you on how to improve your Wireless connection at home.
See links below.
Let us know how it will go and should you require further assistance.
Our NBN100 upload speed is very slow (2.8Mbps).
Speed test: http://tpg.speedtestcustom.com/result/cad089d0-1530-11eb-8ada-b7c425f6a239
Could you please look into it?
Hi @giorgiore86, can you check the speed using only one device directly connected to the modem via ethernet cable?
If it's not possible for you to check the speed via wired connection, please connect only one device to the Wi-Fi and make sure that there are no programs running on the device background so we can get an accurate result.
Please check the speed here: https://www.speedtest.net/
We'll wait for the screenshot of the speed test result.
Please also include your best contact number so we can arrange one of our senior technical specialists to contact you if there's a need for further troubleshooting.
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