Slow upload

Deepdown31
Level 2
Hi,
I am in a nbn 50 plan. Download speed is mostly within speeds but our upload speeds are very very slow. Upload on a good day are only 0.6 to 0.8 mbps.
The speed is so slow we cannot send simple picture messages or very short clips and have to resort to mobile provided to complete upload.
2 REPLIES 2
david64
Level 12

Hi @Deepdown31 . How long has this been happening?

What type of NBN connection do you have and what model router?

Can you login to router admin and check Bandwidth Control.

Is it enabled?  Is there a value for Upstream Bandwidth?

BasilDV
Moderator

Hi @Deepdown31

 

Welcome to the Community!

 

We were able to locate your account and we tested the line, but was not able to detect any fault.

 

The modem/router is getting a good connection speed with 49.4 Mbps Downstream and 16.8 Mbps Upstream.

 

Did you test the speed via WiFi or Wired connection? If via WiFi, are you connected to the 2.4GHz or 5GHz band network?

 

BasilDV