Speed issue

[eliotkk79]

Dear TPG,

I am experiencing slow speed with home internet, getting 2.5 mbps only i am supposed to get 12.5 mbps. Please send a tech to fix the issue.

[SteveK]

Have you hard powered OFF your modem and your device?

Do that first and see if that assists.

[BasilDV]

Hi @eliotkk79 

Welcome to the Community!

We were able to locatee your account using your community details and tested the line, but was not able to detect any fault. The modem also shows that it's been getting a good connection speed with 12.96 Mbps Downstream.

We've created an article that may guide you to troubleshoot a Slow speed issue.

If you are using a WiFi connection, then signal interference may have caused the problem.

Here are the articles that will help you improve your WiFi network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know if you need further assistance.

BasilDV