Still couldn't login my web account on TPG myaccount website

[zdnet_au]

I am still waiting for IT technician to fix my account login issue on the TPG myaccount website. 

Issue description: Everytime when I try to login the TPG my account, the web system will always end up with failure message: couldn't logon on ...then back to the login account page again.

Have tried to reset password, couldn't do it. Your system always failed in the last step.

And I have showed this issue to one of your support team member, and he even tried to log on my account from his end. Same issue. So he told me that he will raise up the issue to the IT team and asked me to wait for the resolving. More than 1 week now, nothing nothing nothing....

[BasilDV]

Hi @zdnet_au

We'd like to look into the status of the case.

Shoot me a PM with your TPG username or customer ID number.

BasilDV

[sunday9pm]

Hi BasilDV

I'm having the exact same issue: Try to log in via the web at https://www.tpg.com.au/myaccount and it accepts my username and password, I then request the code to be sent to my mobile (used to work in the past), and then I get an error. When I try it again, I get this message:

Error: Failed to login. Try again in a few minutes.

There have been too many login attempts with this username from your location. Please reconfigure, disable or un-install any usage meter software that is checking your TPG usage, as it is the likely cause of this issue.

I do not run any "usage meter software that is checking my TPG usage." – I don't even know what this is referring to.

I can log in via the TPG app no problems, but I need to download my monthly tax invoices, which I cannot do on the app as it only shows summary statements.

Can you please assist.

Regards

marcus

[Shane]

Hi @sunday9pm,

Could you shoot us a PM with your details so we can raise this with our Accounts Specialists Team for investigation and assessment.

How to send a PM? 

Regards,

Hi BasilDV

I'm having the exact same issue: Try to log in via the web at https://www.tpg.com.au/myaccount and it accepts my username and password, I then request the code to be sent to my mobile (used to work in the past), and then I get an error. When I try it again, I get this message:

Error: Failed to login. Try again in a few minutes.

There have been too many login attempts with this username from your location. Please reconfigure, disable or un-install any usage meter software that is checking your TPG usage, as it is the likely cause of this issue.

I do not run any "usage meter software that is checking my TPG usage." – I don't even know what this is referring to.

I can log in via the TPG app no problems, but I need to download my monthly tax invoices, which I cannot do on the app as it only shows summary statements.

Can you please assist.

Regards

marcus