Hi awfraser   I upgraded today from NBN 100 to the NBN Ultrafast plan, and have the exact same issue: Been told the upgrade is complete, and upload speeds have improved to what's advertised as typical: 40 Mbps, but the download speed remains the same around 100 Mbps same as before, and nowhere near the advertised 671 Mbps despite using a compatible router (Deco X68).   Speedtest result when connected on Ethernet directly to our router: 106.5 Mbps download – same as before on the NBN100 plan 42.9 Mbps upload – this is as advertised on ultrafast and higher than on our NBN100 plan, so this is ok.   We are on NBN HFC, so I note the TPG disclaimer: While the nbn Ultrafast Plan has a maximum theoretical off-peak download speed of 500Mbps on nbn HFC and 990Mbps on nbn FTTP, you will typically experience significantly slower speeds than this due to a range of factors, regardless of which modem you use. You should refer to the Typical Evening Speed as a more accurate estimate of likely experience.  Typical Evening Speed on Ultrafast advertised by TPG: 671 Mbps download 40 Mbps upload   Our router is a Deco X68 / AX3600, which supports Wifi6, and meets the TPG requirements here with speeds as follows: 5 GHz: 1802 Mbps (802.11ax) 5 GHz: 1201 Mbps (802.11ax) 2.4 GHz: 574 Mbps (802.11ax)   If anyone has any advice, I'd greatly appreciate it. Thank you! ... View more

Hi BasilDV   I'm having the exact same issue: Try to log in via the web at https://www.tpg.com.au/myaccount and it accepts my username and password, I then request the code to be sent to my mobile (used to work in the past), and then I get an error. When I try it again, I get this message:   Error: Failed to login. Try again in a few minutes. There have been too many login attempts with this username from your location. Please reconfigure, disable or un-install any usage meter software that is checking your TPG usage, as it is the likely cause of this issue.     I do not run any "usage meter software that is checking my TPG usage." – I don't even know what this is referring to.   I can log in via the TPG app no problems, but I need to download my monthly tax invoices, which I cannot do on the app as it only shows summary statements.   Can you please assist. Regards marcus ... View more

Sorry, our firmware is old, it’s B013. It seems the latest is B113... no? ... View more

Hi   can I please also request the HUAWEI firmware upgrade to the latest version. Current details:   Product type: HG659 Device ID: 00E0FC-J3N8W16811001558 Hardware version: VER.B Software version: V100R001C216B013 Customer ID: 5713199   Thank you! cheers, marcus   ... View more