Hi I have this modem running for nearly 2 months perfectly until last night. It suddenly lost internet access at around 10 pm.   I checked the signal bars stayed stable with 3 bars and wifi connection was fine with either 2.4 ghz or 5hhz channels. Si have tried the following solutions: 1. Power off the modem, then power it on after 20 secs. Still couldnt access internet. 2. Reset the modem, same result   I need it fixed urgently because my work is relying on it. ... View more

I am still waiting for IT technician to fix my account login issue on the TPG myaccount website.    Issue description: Everytime when I try to login the TPG my account, the web system will always end up with failure message: couldn't logon on ...then back to the login account page again.   Have tried to reset password, couldn't do it. Your system always failed in the last step. And I have showed this issue to one of your support team member, and he even tried to log on my account from his end. Same issue. So he told me that he will raise up the issue to the IT team and asked me to wait for the resolving. More than 1 week now, nothing nothing nothing....   ... View more