Still no NBN after 3 weeks

[wkyong1986]

Hi,

I signed up for TPG NBN on 2nd of April (3 weeks ago). Until today, the internet still does not work, even though I am paying for the service.

I phoned up last Friday and was told that the Internet would be active within 48 hours, well it's more than that now.

My account number is : 6787707 

Can TPG please help to rectify this situation?

Thanks,

Wai

[KarlB]

Hi @wkyong1986,

I can see you have already spoken to our live Chat team today, and they have escalated your case. We will contact you back once we have an update.

Regards,

Karl

[PeterW]

Hello from TPG,
Thank you for contacting us, for verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
Username
Full Name
Full Address
D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

[wkyong1986]

Thanks Peter, I have sent you a PM under the title "Re ; no NBN for 3 weeks"

[wkyong1986]

Thanks Karl, I did start speaking to them on the chat, but my computer crashed halfway. After restarting I was unable to get back in touch with anyone on the chat even after waiting a long time... so I switched to this forum.

[wkyong1986]

I received an email saying my nbn service has been activated. But when i plug the modem in, the internet light never comes on, even after waiting 30 minutes as recommended. DSL light turns on fine. Right now i still am unable to use the internet. Picture of modem attached. Please help to investigate.

[wkyong1986]

Sorry please ignore my previous message. The internet works fine now. Thank you very much!