Suddenly email will not send via thunderbird

[pkinne]

I had a similar problem a few weeks ago starting 23 July. I couldn't send or receive email using Thunderbird. I finally figured out that TPG had downgraded their version of TLS

The solution was to go into Thunderbird Configuration and set the parameter security.tls.version.min down from 3 to 1. It all works now!

[whey1004]

Why on Earth did TPG downgrade their TLS version and why are not they using the latest version?

This problem has caused me problem took a few days to figure out what is going on and I'm not having about using no TLS/insecure version as a fix...

[Anonymous]

Hi @whey1004

 

Thanks for raising this to us, this has been raised to our Engineering Team for further investigation and we're currently awaiting for response.

We'll provide you a feedback when update becomes available.

Regards,

Why on Earth did TPG downgrade their TLS version and why are not they using the latest version?

This problem has caused me problem took a few days to figure out what is going on and I'm not having about using no TLS/insecure version as a fix...

[whey1004]

Thank you - TPG should upgrade to the latest version of TLS so Thunderbird can connect with the latest security without having to downgrade.

[whey1004]

Has there been any update ?

[Anonymous]

Hi. This is still under investigation and we are currently awaiting for response, at the moment we suggest to down grade the TLS version if you have the latest version of Thunderbird.

Has there been any update ?

[whey1004]

Any updates? TPG needs to start taking their paying users security more seriously. I will be moving to another ISP if this is not resolved.

[Anonymous]

Hi @whey1004,

We're sad to know that you're considering to cancel the service because of the current TLS update of Thunderbird.

The Thunderbird upgraded their TLS to 1.2 and TPG only supports 1.0 and 1.1.

Right now, no update yet on when to upgrade the TLS to 1.2, we'll post an announcement for any update related to this.

You can visit this link for more info: https://support.mozilla.org/en-US/kb/thunderbird-78-faq

Do you wish to proceed with the cancellation of the Account? If so, please send usyour account details (Username/Customer ID together with the address on file).

Also include your best contact number and preferred time and we'll arrange one of our Account Specialists contact to provide details. 

For reference: How do I private message (PM) in the community

Regards,

Any updates? TPG needs to start taking their paying users security more seriously. I will be moving to another ISP if this is not resolved.

[timhegarty]

Yes  Have tried all that  Only get an error message when trying to set up the account again

[Anonymous]

Hi @timhegarty,

If your Thunderbird version is 78.1.1 and above, we recommend to do follow the troubleshooting on this article below.

Thunderbird ver 78.1.1 and above Troubleshooting

Let us know how it will go.

Cheers!

Yes  Have tried all that  Only get an error message when trying to set up the account again