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Super slow upload speeds on 5G home broadband

Level 2

I am currently on the highest 5G home broadband plan. However I have been very disappointed with the upload speeds of this service.


Consistently for the past month I have had below or around 2mb/s upload speed. I have tried restarting and resetting the modem. While it works for a few mins, it then turns back into terrible upload speeds. The download speeds are fine but the slow upload speed makes it impossible to upload content for me.

i have call customer support but no solution has ever been presented, the response is always the technician will have a look.


Any help would be greatly appreciated!





Hi @jack98


Did you test the speed via WiFi or Wired connection?

If it's via WiFi only, are you able to test it via Wired for comparison?


We also want to test the connection on your area. Shoot me a PM with your TPG username or customer ID number.



Level 2
This is wired. I was on wireless before and experienced the same issue.

I have pmed you