Superfast Plan - Speed Issue

[frankylok]

Hi, I was originally on the 100mbit plan, then received the free 6 month upgrade. I was offered the 200mbit for $85 per month when that expired, and I switched to the 200mbit superfast plan on the 24th. My speeds have dropped to 100mbit.
I have been with TPG for more than 5 years and now I have to pay more and enjoy a slower speed ???

[Ahra_G]

Hi @frankylok,

Welcome to the Community!

Did you test the speed via WiFi or Wired connection? Do you have the TPG provided modem/router or you are under the NBN BYO plan?

You may check these articles that may help you with the troubleshooting:

• Slow speed issue
• Wireless Channel on your modem - what is it and why should I change it?
• Easy Steps to Improve Wi-Fi Connection In Your Home

Please send us a private message with your TPG username or customer ID in order for us to assist you accordingly.

Regards,

Ahra_G