Hi @bbeyrout,
We hope that you and your family are safe. In light of the COVID19 situation, we are fully committed in taking heightened precautionary measures to ensure the safety of our staffs. TPG’s telephone support team members are now transitioning to work from home set-up to lessen the exposure and chance of contracting the virus. We appreciate your patience as you may experience longer wait times.
We understand that you've been in touch with our Support team and the upgrade from ADSL to NBN service has been lodged. Further updates will be given via Email or phone call once available.
Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.
BasilDV
