TPG Callcentre does not answer the phone

[mtrevisan]

I've been having problems with my Internet at night for the past two weeks. It's simply unuseable! I've already followed all the procedures on TPG website, and now I'm trying to contact some "human" tech support, but I've been wating for almost one hour and I'm about to give up. Has anyone having the same experience with TPG's callcentre?

[Ahra_G]

Hi @mtrevisan, 

We're sorry to learn about the difficulty in reaching our support line. We're here to help!

Have you checked out these articles? 

• Slow speed issue
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If the issue persists, please send your Customer ID or username via PM so we can can check the status of your connection. 

Thanks! 

Ahra_G

I've been having problems with my Internet at night for the past two weeks. It's simply unuseable! I've already followed all the procedures on TPG website, and now I'm trying to contact some "human" tech support, but I've been wating for almost one hour and I'm about to give up. Has anyone having the same experience with TPG's callcentre?