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TPG Cancellation - need help

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aussie20
Level 2

Dear Team, 

I need help in cancelling TPG Internet. I filled the cancellation available at   https://cyberstore.tpg.com.au/your_account/cancel.php but I got an email bounce content says 

 

Also tried calling, but very long waiting times. Need assistance please to sort this out TPG team

 

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1 ACCEPTED SOLUTION

Accepted Solutions
Angeli
Moderator

Hi @aussie20

 

Your cancellation request has been lodged on your account. Kindly refer to the confirmation that was sent via email. Let us know if you need further help.

 

Regards, 

Angeli

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10 REPLIES 10
aussie20
Level 2

Any replies TPG guys? I have been with TPG for many years - never had any issues but sorry to say the Cancellation process is so hard still unable to get hold of anyone 

 

1. There is no option on phone to select Cancellation - all other options lead to Account or Billing - tried waiting but doesnt connect to any personnel 

 

2. Cancellation form doesn't work - email bounced back 

 

3. This community forum also is turning out to be difficult 

Angeli
Moderator

Hi ,

 

We're sorry to see you go. If there is anything that we can do to have you keep your service, just let us know. You may PM the following to us and we'll have an account specialist to contact you for assistance on this matter.

 

TPG Customer ID / username:

Contact name:

Preferred contact number and time:

Reason for cancellation:


How do I private message (PM) in the community

 

Regards,

Angeli

aussie20
Level 2

Kindly assist TPG team! 

Angeli
Moderator

Hi @aussie20

 

Your cancellation request has been lodged on your account. Kindly refer to the confirmation that was sent via email. Let us know if you need further help.

 

Regards, 

Angeli

aussie20
Level 2

Thank you so much @Angeli you were amazing! Kind regards

Angeli
Moderator

Glad to be of help, . Stay safe!

 

-Angeli

markoj1308
Level 3
Dude I've called 5 times to try and cancel and they just keep transferring you to other departments. I lost my ** and went off at the poor call center worker, and only then was I able to get it cancelled. (well not yet, I'm still waiting on a confirmation)
Will be taking tpg to court if I don't receive the confirmation by close of business today


BasilDV
Moderator

Hi @markoj1308

 

I've responded to your post here.

I'll be waiting for your account details for us to raise your request to our Accounts team.

 

BasilDV

cfontaine
Level 2

Hi, I've been trying to cancel my account as well. I tried calling, however was put on hold and then taken off hold and listened to office background noise, then silence for about 20 minutes. Also, everytime I click on the link to the cancellation form, it takes me to a page where I need to sign in, only to tell me that my login details are invalid, I've changed my password to no avail. This is very dissapointing. I want my tpg internet service cancelled immediately.