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TPG Email Account does not work for Outlook 2016

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Hi @caroho,


Thanks for the details. You do not need to include 'TPG' to the username.



Username/Email should be '' only




Let me know how it will go.



Level 1c

I have tried the various suggestions on this forum but still no joy at all. Very frustrating using the the Post Office when all email are deleted after 30 days. Why is this issue still unresolved?


Hi @dpoles,

Welcome to the community!


I'm sorry to hear that you are having issues with Outlook 2016 and TPG e-mails.

Are you having the exact error message as shown by the original poster?

Are you having the same issue with other e-mail clients?


Just an FYI for a POP3

  • Your emails will only be temporarily stored in the TPG Post office.
  • All emails older than 45 days will be deleted automatically.
  • Each folder only allows you store 40MB of emails.
  • Once the 40MB limit is exceeded, all emails in the folder will be deleted in 14 days.
  • A warning in Post Office will appear when your mail account is over 90% of the 40MB level.



You can upgrade your e-mail account to IMAP, email in an IMAP account can always be viewed using any Internet connection or almost any email client, until it is permanently deleted by the user. The user also has the option to save the messages locally.






Level 1

Hi all,


I had this problem too and recently found a way to get this to work.  The issue I had was that I couldn't properly configure the account using the new account setup interface in MS Outlook 2016.  Fortunately you can access the old account setup interface from the Windows control panel. 


Close Outlook, go to Control Panel > User Accounts Mail, click Email Accounts... button, from that interface you should be able to add a new or update an existing TPG email account.

See the following link for more details:

View solution in original post

Level 1b

Thanks Andy


Confirmed this solution works for Outlook 2016.

You still have to set up manually as Outlook uses the full email address as the user name and gets stuck.

Level 1b

I cannot get it to work and get this strange error 
Task ' - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties.  The server responded: 535 5.7.8 [TPG-A02] Authentication denied. User is banned from using SMTP AUTH due to previous abuse'


**Post has been edited to hide your email address for privacy and security reasons.