Get online support
Can you explain the inability to access the TPG website, specifically "My Account" after signing in? Is it going to be a long time to fix?
BTW if it isn't obvious, I have internet access otherwise how could I have posted this question...
Thank you @david64
This has been raised and already declared as an outage.
Check it here: https://support.tpg.com.au/servicestatus/Information?category_code=99&timeframe=now&affected=Other
BasilDV
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Hi @ged147
We tried it on our end and did not encounter any problem.
Kindly try to clear cache or clear your browsing history, then try again.
Let us know how it goes.
@BasilDV . You might get someone in the My Account web programming team to look at this.
The 2 factor authentication is not sending the verification code to my mobile.
I get the same error as the other 2 users: took too long to respond.
This is the URL accessed.
https://tpg-cyberstore6.web-http-dev.test.tpg.com.au/your_account/index.php
Why does it contain "dev.test"? Not what should be in a production system.
@ged147 @rcarmichael
