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TPG My account access issue

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ged147
Level 3

Can you explain the inability to access the TPG website, specifically "My Account" after signing in? Is it going to be a long time to fix?

BTW if it isn't obvious, I have internet access otherwise how could I have posted this question...

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Thank you @david64

 

This has been raised and already declared as an outage.

 

Check it here: https://support.tpg.com.au/servicestatus/Information?category_code=99&timeframe=now&affected=Other 

 

BasilDV

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3 REPLIES 3
BasilDV
Moderator

Hi @ged147 

 

We tried it on our end and did not encounter any problem.

 

Kindly try to clear cache or clear your browsing history, then try again.

 

Let us know how it goes.

 

BasilDV

david64
Master

@BasilDV . You might get someone in the My Account web programming team to look at this.

The 2 factor authentication is not sending the verification code to my mobile.

I get the same error as the other 2 users:  took too long to respond.

This is the URL accessed.

https://tpg-cyberstore6.web-http-dev.test.tpg.com.au/your_account/index.php

Why does it contain "dev.test"? Not what should be in a production system.

@ged147   @rcarmichael  

BasilDV
Moderator

Thank you @david64

 

This has been raised and already declared as an outage.

 

Check it here: https://support.tpg.com.au/servicestatus/Information?category_code=99&timeframe=now&affected=Other 

 

BasilDV