TPG NBN Dropping out multir times a day

[2609patrick]

Hi recently my TPG NBN has been dropping out multiple times a day and is nearly unusable

[Ahra_G]

Hi @2609patrick, 

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area.

May we know if you've performed any basic troubleshooting? 

Thanks! 

Ahra_G

[2609patrick]

Hi Ahra,

I've done basic troubleshooting like restarting the modem and leaving it unplugged for a few minutes

I took a screenshot of my modem settings when the internet starts dropping out 

[Aubrey]

@2609patrick Let's take a closer look at your connection and run further tests. Please send us a private message and confirm your service address.

Thanks!