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@srwaldo . Are you able to use your phone's browser on mobile data to access quickconnect on NAS?
On your laptop, do tracert to NAS local ip address. Should return 2 hops.
Can you login to the NAS command line function. Do traceroute 8.8.8.8
Do tracert 8.8.8.8 on laptop. Are the 2 outputs the same?
This is mine. Yours might be a bit different based on your location.
1 <1 ms <1 ms <1 ms ARCHER_VR1600V [192.168.1.1]
2 5 ms 4 ms 5 ms 10.20.21.28
3 5 ms 5 ms 5 ms syd-gls-har-cdn11-be200.tpgi.com.au [203.221.3.81]
4 5 ms 5 ms 5 ms 72.14.197.162
5 7 ms 6 ms 7 ms 192.178.97.93
6 7 ms 5 ms 6 ms 142.250.224.189
7 5 ms 5 ms 5 ms dns.google [8.8.8.8]
https://kb.synology.com/en-in/DSM/tutorial/two_or_more_routers_were_found