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TPG NBN dropout

Level 1c

Internets been spotty today, when it does drop out it does for about 10 minutes; with no planned maitenence in my area. The NBN unit lights are fine but the PHONE 1 and INTERNET lights on the router go out when the internet drops

1 REPLY 1
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Moderator

Hi @cfwschung

 

Thanks for reaching out. Have you tried doing some troubleshooting, such as resetting the modem? 

 

I've seen minimal drops on the connection but have not seen any evident line fault. If you're still experiencing the same issue, please let us know of your best contact time & number via private message so we can organise a call back to be made from our Technical Team. 

 

 

Regards,!