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TPG can't go to certain website but my mobile internet ISP can works on the website

taochan8
Level 2

Hi TPG,

   We can't access certain website since weeks ago, the pages can not be load, we tried www.hkcsl.com and it fails to load the page, but if we use our mobile with 4G data, the pages can load without issue. e.g www.hkcsl.com    www.singtao.com    

   if we use wifi with the mobile then the page can't be load which means the TPG DNS have some issue? we also set DNS to: 8.8.8.8 and pages are still failed to load. it display: 

This site can’t be reached

www.hkcsl.com took too long to respond.

Try:

ERR_CONNECTION_TIMED_OUT
 
Please help us
 
Regards,
William
3 REPLIES 3
adib_rahmang
Moderator

Hey @taochan8,

 

We'll get our techs to look into what's going with your connection. Send me a DM when you get a sec.

kaihui2000
Level 2
I have exactly same issue since a few weeks back.
kate_
Moderator

Hey @kaihui2000, we'll check out what's going on and make sure you can get to the sites you need.


Send me a PM here and we'll take a look.