Get online support
Hi TPG,
We can't access certain website since weeks ago, the pages can not be load, we tried www.hkcsl.com and it fails to load the page, but if we use our mobile with 4G data, the pages can load without issue. e.g www.hkcsl.com www.singtao.com
if we use wifi with the mobile then the page can't be load which means the TPG DNS have some issue? we also set DNS to: 8.8.8.8 and pages are still failed to load. it display:
www.hkcsl.com took too long to respond.
Try:
Hey @taochan8,
We'll get our techs to look into what's going with your connection. Send me a DM when you get a sec.
Hey @kaihui2000, we'll check out what's going on and make sure you can get to the sites you need.
Send me a PM here and we'll take a look.