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TPG consistently cutting out when raining or windy

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Anonymous
Not applicable
‎27-05-2021 05:14 PM

Hi @marrow3, we'd like to arrange one of our technical specialists to contact you for further assistance. Please provide us your most convenient time to receive a call tomorrow.

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marrow3
Level 3
Level 3
‎10-06-2021 01:43 AM

Still having issues, Around 10 dropouts today alone.

Consistently getting --- Dropouts when it's windy/raining logs below.

 

 

2021-06-10 01:38:14 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:14 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:14 [5] System: EWAN link down
2021-06-10 01:38:16 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:16 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:19 [3] PPP: ppp3 User request
2021-06-10 01:38:19 [3] PPP: ppp3 LCP down
2021-06-10 01:38:19 [4] PPP: ppp3 LCP down
2021-06-10 01:38:19 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "User request"]
2021-06-10 01:38:19 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:19 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:20 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:20 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:20 [6] PPP: ppp3 sent [LCP TermReq id=0x4 "User request"]
2021-06-10 01:38:22 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:22 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:25 [3] PPP: ppp3
2021-06-10 01:38:25 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:25 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:25 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2021-06-10 01:38:26 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:26 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:28 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:28 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:30 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:30 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:32 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:32 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:34 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:34 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:36 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:36 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:38 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:38 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:40 [5] System: EWAN link up 1000 mbps
2021-06-10 01:38:40 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:40 [5] DHCPD: Send OFFER with ip 192.168.1.100

2021-06-10 01:38:42 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002bff)]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x26d3eae1>]
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0xbf120ea5>]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0xbf120ea5>]
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x26d3eae1>]
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x26d3eae1>]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x26d3eae1]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="" password=<hidden>]
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0xbf120ea5]
2021-06-10 01:38:42 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:42 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.15>]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.15>]
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 14.203.152.163> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2021-06-10 01:38:42 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 14.203.152.163> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 14.203.152.163> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2021-06-10 01:38:44 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:44 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:44 [5] VoIP: enable SIP stack due to intf(14.203.152.163) is up.
2021-06-10 01:38:45 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:45 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:45 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:45 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:45 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:45 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:45 [6] VoIP: Register to server address 172.26.0.82:5060
2021-06-10 01:38:46 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:46 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:47 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:47 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:47 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:47 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:47 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:47 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:48 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:48 [5] DHCPD: Send OFFER with ip 192.168.1.100

 

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BasilDV
Moderator Moderator
Moderator
‎10-06-2021 03:42 PM

Hi @marrow3

 

We apologise for the inconvenience.

We've raised this with our Tech team and someone will be in touch with you today between 5PM - 6PM to further check the service.

 

Let us know if you need further assistance.

BasilDV

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marrow3
Level 3
Level 3
‎20-07-2021 03:44 PM

Still having intermittent dropouts while it is raining.

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Anonymous
Not applicable
‎20-07-2021 07:43 PM

Hi @marrow3

 

I ran an initial test to the service it shows no line fault but there is a series of dropouts on the modem/router's connection to our network.

 

Please confirm your best contact and preferred time tomorrow, we'll have one of our Technicians to contact you for real-time test and investigation.

 

How do I private message (PM) in the community 

 

Regards,

 

 

 

Still having intermittent dropouts while it is raining.

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marrow3
Level 3
Level 3
‎03-08-2021 04:38 PM

Never been called by a tech,

You can keep running "initial tests" for 8 months and you'll end up with the same result..

 

Definitely have not been connected for almost a day now as there is constant disconnections during this rainy week. Not sure why I'm even bothering repeating the same words for the past 8 months.

 

Wasted way too much time.

Changed providers.

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BasilDV
Moderator Moderator
Moderator
‎03-08-2021 04:56 PM

Hi @marrow3

 

We apologise for the inconvenience.

We've raised this with our Tech team and have someone to call you between 5:30PM - 6:30PM today.

 

BasilDV

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